Responsible Gaming at bajeev

1 Our Commitment to Responsible Gaming

bajeev operates as a responsible online gaming platform serving players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We are genuinely committed to ensuring that every interaction a player has with our platform is a positive one. Gambling, when approached responsibly, is an entertaining pastime. When it stops being fun and starts causing harm, bajeev wants to be the first platform to help you regain control.

Our responsible gaming programme is not a legal checkbox. It is a set of practical tools, educational resources, and human support processes designed to protect real people. We apply responsible gaming principles at every layer of the platform: from the way games are designed and presented to the way our customer support team is trained to handle welfare concerns.

bajeev's approach to responsible gaming is guided by the following core principles:

• Gambling on bajeev must always be a voluntary, informed, and affordable choice.
• Players must be adults aged 18 or above — no exceptions.
• Players must always have clear, friction-free access to tools that help them manage their gambling.
• Players who show signs of problem gambling will be proactively contacted by our welfare team.
• Responsible gaming information must be visible, accessible, and written in plain English — never buried in legal small print.

2 Age Restriction — 18+ Only

bajeev operates an absolute minimum age policy. No person under the age of 18 may open an account, deposit funds, or place any wager on the bajeev platform. This rule applies without exception across all game types — cricket betting, live casino, slots, 3-Hand Casino Hold'em, Multi Bet, and all other product categories.

2.1 Age Verification at Registration

Every new bajeev account undergoes an age verification check during the registration and KYC process. Players are required to submit a government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — confirming that they are 18 years of age or older before their account can be fully activated and deposits can be accepted.

Where a player's age cannot be conclusively confirmed through document submission, bajeev reserves the right to suspend access to the account and withhold any winnings until age is satisfactorily verified. Any winnings accrued by a player who is subsequently found to be under 18 will be forfeited and the account permanently closed.

2.2 Ongoing Monitoring

Age verification is not a one-time check. bajeev's compliance team actively monitors account activity for behavioural patterns inconsistent with adult players. If concerns are raised at any point during an account's lifetime, additional identity checks may be requested without prior notice.

3 Deposit & Loss Limits

One of the most practical responsible gaming tools available to every bajeev player is the ability to set personal financial limits. These limits put you firmly in charge of your spending and act as an automatic safety net when emotions or impulse might otherwise take over.

3.1 How Deposit Limits Work

You can set a maximum deposit amount that applies over a daily, weekly, or monthly rolling period. For example, you might choose to limit yourself to ৳5,000 per week. Once that threshold is reached, the platform will automatically decline any further deposit attempts — regardless of the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer) — until the limit period resets.

• Daily Deposit Limit: Resets every 24 hours from the time the limit was set.
• Weekly Deposit Limit: Resets every 7 days from the time the limit was set.
• Monthly Deposit Limit: Resets every 30 calendar days from the time the limit was set.

3.2 Changing Your Limits

Reducing your deposit limit takes effect immediately — your lower limit applies from the moment you confirm the change. Increasing a deposit limit, however, requires a mandatory 24-hour cooling-off period before the new higher limit becomes active. This delay is intentional: it gives you time to reflect on the decision and reverse it if needed.

3.3 Loss Limits

In addition to deposit limits, bajeev allows you to set a maximum net loss amount per day, week, or month. Once your net losses reach the threshold you have defined, all further wagering is suspended until the period resets. Loss limits are a particularly effective tool for protecting your household finances and ensuring that gambling remains affordable entertainment rather than a financial burden.

4 Time-Out & Cooling-Off Periods

Sometimes the most effective responsible gaming action is simply to step away for a defined period. bajeev's time-out feature is designed for players who feel they need a short break from gambling without committing to a long-term self-exclusion.

4.1 Available Time-Out Durations

bajeev offers the following time-out options, all of which take effect immediately upon activation:

• 24-Hour Time-Out: Your account is suspended for one full day. Ideal for taking a breather after an emotional session.
• 7-Day Time-Out: A week-long suspension that gives you space to reflect without a long-term commitment.
• 30-Day Time-Out: A one-month break, recommended if you have been gambling more frequently than you intended.

4.2 What Happens During a Time-Out

While a time-out is active, you will be unable to log in to your bajeev account, place any bets, or make any deposits. Any pending withdrawals of already-won funds will continue to be processed normally during this period. You will not receive any promotional communications from bajeev for the duration of the time-out. Bonus offers or free bets that expire during the time-out period will not be reinstated.

4.3 Session Time Alerts

Separate from time-out periods, bajeev also offers in-session reality check reminders. These are brief on-screen notifications that appear at regular intervals — every 30, 60, or 90 minutes, according to your preference — showing you how long you have been playing and giving you the option to end the session. These prompts are gentle but effective nudges that help maintain awareness during longer gaming sessions.

5 Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on the bajeev platform. It is designed for players who recognise that their gambling has become problematic and who want to remove access to the platform for an extended period. bajeev takes self-exclusion requests with the utmost seriousness and processes them as a matter of priority.

5.1 How to Self-Exclude

Self-exclusion can be requested in two ways:

1. Through your account: Log in, navigate to Account Settings → Responsible Gaming → Self-Exclusion, and follow the on-screen instructions to select a duration and confirm your request.
2. Through support: Email [email protected] with the subject line "Self-Exclusion Request" from the email address associated with your bajeev account. Include your username and your desired exclusion period. Our team will process the request and confirm activation within 24 hours.

5.2 Self-Exclusion Durations

• 6 Months: Minimum self-exclusion period.
• 1 Year: Recommended for players who have identified a persistent gambling problem.
• 3 Years: For players who require a significant long-term break.
• 5 Years: Maximum standard self-exclusion period.
• Permanent: Indefinite exclusion with no automatic reinstatement. Account is permanently closed.

5.3 What Self-Exclusion Covers

Once self-exclusion is active, your bajeev account will be fully suspended. You will not be able to log in, deposit, or place bets for the entire duration. bajeev will immediately remove you from all marketing lists. Any promotional emails or SMS notifications will cease. Any account balance at the time of exclusion will be available for withdrawal — contact the support team to request a withdrawal during an active self-exclusion period.

5.4 Reinstatement After Self-Exclusion

Reinstatement after a self-exclusion period is not automatic. Players who wish to return to the platform at the end of their exclusion period must submit a formal reinstatement request via email. bajeev will apply a mandatory 7-day reflection period after receiving a reinstatement request before restoring account access. This delay exists to ensure that the decision to return to gambling is considered and deliberate rather than impulsive.

6 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. bajeev encourages all players to regularly and honestly reflect on their gambling behaviour. The following warning signs may indicate that gambling is becoming a problem that requires attention.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to take immediate action. Use bajeev's self-exclusion tool, take a time-out, and reach out to our support team or a professional gambling counselling service. Acknowledging the problem early is the most important step.

7 Getting Help & Support

bajeev's customer support team includes trained welfare specialists who are equipped to help players who are concerned about their gambling behaviour. All conversations about gambling problems are handled with complete confidentiality and without judgement. Reaching out is always the right call.

7.1 How to Contact bajeev for Help

8 Protecting Minors

bajeev is an adults-only platform. No person under the age of 18 is permitted to use any part of the bajeev service. If you share a device with younger family members — including children, teenagers, or younger siblings — we strongly encourage you to take precautions to prevent them from accidentally accessing gambling content.

8.1 Device-Level Parental Controls

Most smartphones and tablets used across Bangladesh — whether Android or iOS devices — include built-in parental control features that allow you to restrict access to specific websites and apps. We recommend enabling these controls on any shared device. Additionally, third-party parental control applications are available that can block gambling websites at the device or network level for a more comprehensive layer of protection.

8.2 Keeping Your Account Secure

Never share your bajeev account credentials — username and password — with anyone, including family members. Ensure that your account does not remain logged in on shared devices. Use a strong, unique password for your bajeev account and change it if you suspect it has been accessed by someone else. If you believe a minor has accessed your account, contact [email protected] immediately.

8.3 Reporting Concerns

If you are aware of a minor who is attempting to access or use the bajeev platform, please report it to our support team at [email protected] as soon as possible. Protecting young people from gambling harm is a responsibility shared by bajeev and the wider community. We act promptly on all reports of this nature.